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Frequently Asked Questions
Q: How do I purchase contact lenses
through Contactsmall.Com?
A: Ordering contactlenses from Contactsmall
is easy. You can do this either through our website or via fax. A description on how to fill in the order form and where to find
the required parameters can be found in the Help Ordering
link found on each page.
Q: Are the contacts the same quality
as purchased from my eye care provider?
A: Yes, Contactsmall.Com purchases the exact
same brands as any other eye care provider, including brands such as Acuvue,
Focus and Bausch & Lomb.
Q: What savings can be expected when
buying from Contactsmall?
A: Depending on the brand and type of
Contactlens Contactsmall.Com Customer save from 25% to 50% compared to
regular retail.
Q: Do I need my prescription to place
an order?
A: Contactsmall.Com does not require
a copy of your prescription, but it is your own responsibility to make
sure that your prescription information is entered correct as it is stated.
You also have to make sure that the prescription is not already expired.
Typical prescriptions are valid for one or two years - dependent on the
state. We care for your eye health and highly encourage you to get a regular
eye exam!
Q: How do I know if my prescription
is still valid?
A: You will need to check with your
eye care physician, but dependend on the state and country you live in,
your prescription is typically valid between one and two years.
Q: What is the benefit of ordering
online?
A: You have the convenience of ordering
and browsing for contactlenses 24 hours a day, 365 days a year. You can
place an order whenever it is convenient for you. If you do not feel sure
about ordering online, you can also order by fax.
Q: Is there a membership to purchase
at Contactsmall.Com?
A: No, there has never been and never
will be a membership fee to purchase contactlenses from Contactsmall.Com.
Our goal is to have the best available price by keeping our costs low
and providing the best possible service to our Customer. We want every
Customer to be a reference for us.
Q: Can Contact Lenses be returned?
A: Yes, if the contacts are still in
their original sealed package they can be returned. See our Policy
on how to handle returns.
Q: How does Contactsmall.Com compare?
A: Contactsmall.Com focuses on the type
of contact lenses that are worn by approximately 80% of the population.
We therefore have a larger stock of these contacts and are able to ship
faster. If you have a special prescription (typically toric lenses sometimes have
a rare prescription) then we are now able to get these faster as well.
We have a special agreement with our supplier to ship any size order via
overnight to us, so that we can ship even these parameters as fast as
possible.
Q: Does Contactsmall.Com carry all
brands of contact lenses?
A: Contactsmall carries the types and
brands of contacts that are worn by approximately 80% of the people wearing
contact lenses. Our website gives you several ways to search for the contacts
you woud like to order.
Q: How can I ensure that Contactsmall.Com
has the best price?
A: We check the price of our competitors
frequently and keep the costs of our operation as low as possible. We
negotiate the best possible price with the manufacturer depending on the
volume we sell. Growing in our sales helps us to drive the price of our
contacts substantially lower to approximately 25% to 50% below retail.
Q: How long after I order my lenses
can I expect to receive them?
A: USA: Priority Mail 4-6 business days
if on stock.
Europe: Priority Mail: 4-6 business days if on stock.
USA and Europe: UPS Express: typically 2 business days if on stock.
Q: Will I have to pay sales tax
on my contacts?
A: No, there is no sales tax on prescription
items. There is never anything hidden on Contactsmall.Com. What you see
is what you pay.
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